How Important Is ‘The Human Touch’ in Customer Service as Firms Increasingly Use AI?

How Important Is ‘The Human Touch’ in Customer Service as Firms Increasingly Use AI?
A couple of years after its initial boom, artificial intelligence (AI) still remains a huge buzzword in the fintech industry, ...
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How is Senegal Leveraging Fintech to Overcome Major Inclusion and Economic Challenges?

How is Senegal Leveraging Fintech to Overcome Major Inclusion and Economic Challenges?
Senegal is one of many countries across the Middle East and Africa trying to diversify its economy and future-proof itself ...
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In Profile: Ambar Sur, Founder and CEO, TerraPay

In Profile: Ambar Sur, Founder and CEO, TerraPay
Payments company TerraPay is on a mission to create a borderless financial world, making money transfers instant, reliable, transparent and ...
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Payments Canada Unveils Real-Time Payment System Progress

Payments Canada Unveils Real-Time Payment System Progress
Payment clearing and settlement system operator Payments Canada has revealed that it has made ‘substantial progress’ on the Real-Time Rail, Canada’s ...
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Deepfake Dangers Escalate: AuthenticID Unveils Troubling Trends in 2025 Fraud Report

Deepfake Dangers Escalate: AuthenticID Unveils Troubling Trends in 2025 Fraud Report
Identity fraud rates reached 2.1 per cent of transactions in 2024, with fraudsters increasingly leveraging artificial intelligence tools to target ...
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AstroPay Becomes Latest Firm to Acquire Payment Institution Licence in Brazil

AstroPay Becomes Latest Firm to Acquire Payment Institution Licence in Brazil
It has been a busy few days for the Central Bank of Brazil as it announces another company has acquired a ...
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Only the Beginning: Kraken Expands On-Chain Staking in 39 US States

Only the Beginning: Kraken Expands On-Chain Staking in 39 US States
To help more customers participate in the crypto world, crypto exchange Kraken is launching a new on-chain staking product for ...
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Capital Funding and AI Adoption Drive Fintech Hiring Growth, as Banks Vacancy Numbers Fall

Capital Funding and AI Adoption Drive Fintech Hiring Growth, as Banks Vacancy Numbers Fall
Nearly two-thirds (63 per cent) of UK financial institutions are now investing in artificial intelligence (AI), rising from 32 per ...
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Are Fintechs Exploiting the ‘For Good’ Mantra?

Are Fintechs Exploiting the ‘For Good’ Mantra?
Many fintechs and financial institutions often make big claims that they can enhance support to the previously underserved, positively impact ...
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Network International Teams up With West Africa Payment Scheme to Boost Regional Economic Inclusion

Network International Teams up With West Africa Payment Scheme to Boost Regional Economic Inclusion
Network International, the payment solutions provider in the Middle East and Africa, is partnering with GIM-UEMOA, the regional payment scheme ...
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