The Definitive Guide to Conversational AI with Dialogflow and Google Cloud: Build Advanced Enterprise Chatbots, Voice, and Telephony Agents on Google Cloud
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Build enterprise chatbots for web, social media, voice assistants, IoT, and telephony contact centers with Google’s Dialogflow conversational AI technology. This book will explain how to get started with conversational AI using Google and how enterprise users can use Dialogflow as part of Google Cloud. It will cover the core concepts such as Dialogflow essentials, deploying chatbots on web and social media channels, and building voice agents including advanced tips and tricks such as intents, entities, and working with context.
The Definitive Guide to Conversational AI with Dialogflow and Google Cloud also explains how to build multilingual chatbots, orchestrate sub chatbots into a bigger conversational platform, use virtual agent analytics with popular tools, such as BigQuery or Chatbase, and build voice bots. It concludes with coverage of more advanced use cases, such as building fulfillment functionality, building your own integrations, securing your chatbots, and building your own voice platform with the Dialogflow SDK and other Google Cloud machine learning APIs.
After reading this book, you will understand how to build cross-channel enterprise bots with popular Google tools such as Dialogflow, Google Cloud AI, Cloud Run, Cloud Functions, and Chatbase.
What You Will Learn
Discover Dialogflow, Dialogflow Essentials, Dialogflow CX, and how machine learning is usedCreate Dialogflow projects for individuals and enterprise usageWork with Dialogflow essential concepts such as intents, entities, custom entities, system entities, composites, and how to track contextBuild bots quickly using prebuilt agents, small talk modules, and FAQ knowledge basesUse Dialogflow for an out-of-the-box agent reviewDeploy text conversational UIs for web and social media channelsBuild voice agents for voice assistants, phone gateways, and contact centersCreate multilingual chatbotsOrchestrate many sub-chatbots to build a bigger conversational platformUse chatbot analytics and test the quality of your Dialogflow agentSee the new Dialogflow CX concepts, how Dialogflow CX fits in, and what’s different in Dialogflow CX
Who This Book Is For
Everyone interested in building chatbots for web, social media, voice assistants, or contact centers using Google’s conversational AI/cloud technology.
Publisher : Apress; 1st ed. edition (June 24, 2021)
Language : English
Paperback : 432 pages
ISBN-10 : 1484270134
ISBN-13 : 978-1484270134
Item Weight : 1.65 pounds
Dimensions : 7.01 x 0.98 x 10 inches
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Dale Markowitz –
Useful take on brand new Dialogflow features
Lee is a great writer and it’s clear she’s up-to-date on the latest Dialogflow technology. This book is chock full of useful, practical, follow-alongable examples!
Cesar Romero –
Excellent book, I recommend it for people who want to create chatbot really powerful
The book helped me a lot in chatbot developmentwith artificial intelligence with Dialogflow, the topics are variedand very useful.I have been developing chatbots professionally for several years andwhat I have learned from this book, it helped me with my clientsin the creation of professional chatbot for different platforms such as web, voice andtelephonyThe information contained in the book has allowed me to developadvanced business chatbot for my projects with my clients,applying the use of mega agents, voice agents, integrations with the SDK, webhook,analytics and other interesting topics it contains.I recommend it for all the people who want to learn todevelop powerful chatbot with Artificial Intelligence with Dialogflow and Google Cloud.